Predict customer health to reduce churn
With all features needed for system monitoring and error recovery. It's like having a watchdog with a toolbox on your serverRequest Demo
POWERFUL DATA SCIENCE
Our machine learning algorithms uncover the churn signals hidden in your customers' behavior. Wopsy automatically determines which patterns are predictive of customer health and rolls that insight into easy-to-understand customer success health scores.
COMPLETE VIEW OF CUSTOMER HEALTH
Get instant visibility across your customer base including health and activity scores. Broaden your perspective with both snapshots and details of NPS responses, support tickets, at-risk MRR, individual seat health and more. Drill down into any metric for deeper insights and custom analysis.
PROACTIVE CHURN PREVENTION
Equipped with powerful predictors of customer health, your customer success team can proactively avert churn by understanding its source. Wopsy workflows enable you to codify your churn prevention playbook and manage your team with automated alerts, task creation and marketing campaigns.
PRODUCT USAGE ANALYSIS
Access the live stream of how customers are using your product, and draw valuable insights from their activity. Unlock patterns that lead to customer churn and take action to encourage the desired behavior.
TEAM & PORTFOLIO ANALYSIS
Analyze customers and their health by Lifecycle Stage, Invoice Status, and Renewal Date. Slice reports by any number of criteria including NPS, Activity Level, MRR, etc. And evaluate customer success managers by the health of their individual portfolios and customer retention efforts.
Wopsy deployment is simple. In just a few days, we collect your customer data and begin learning which accounts are at risk of churning, and our intuitive interface makes it a breeze for your team to adopt.